Complaints data
| Number of complaints opened by volumes of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Decumulations and pensions | 15.81 (per 1000 policies in force) | 670 (per 1000 policies sold) | 536 | 530 | 17.91% | 55.09% | 73.40% | Delays/timescales |